Frequently Asked Questions (FAQs)

For a different approach and a direct guide to our services, visit here: Clear & Accessible Information.

 

Where are you located?

Our private grooming suite is located at:
2558 Shallowford Rd Ste 203, Room 101, Atlanta, GA 30345
(By-appointment only.)

 

What is the quickest way to contact you?

We may be grooming a pet or enjoying the day off. Please text 678-920-9006 for the quickest service.

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Are you by-appointment only?

Yes. We operate by appointment to maintain a calm environment and consistent quality.

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Why was my appointment cancelled?

Your appointment request may be cancelled due to incomplete submission of forms or lack of confirmation. We ask that new client forms are completed within 24 hours of scheduling your appointment. Please contact us as soon as possible if you believe this was in error or you have not received forms. We cannot guarantee appointment slots without complete forms and confirmations.

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Why was my appointment request denied?

Your appointment request may be denied due to a number of issues.

 

Generally, we ask that our clients arrive promptly for their scheduled pickup and drop-off time.

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Additionally, we expect respect as your pet's experienced grooming professionals.

 

This means:  we often give various options for pet care styles and grooming frequency, based upon your pet's behavior during grooming, your level of care at home, the time permitted for your appointment, and lifestyle considerations in addition to budget.

As a new client, you receive 30 extra minutes to your appointment, giving you time to find our location, restore your pet to full wellness, and receive feedback on at-home care, where previous salons have been missing the details (so sensitive areas may be monitored at home), if veterinary attention is required or on the horizon, and if any products may help. This is all complimentary, professional, and for your pet owner education and your pet's total life satisfaction. We can even talk to you about new puppies, training, food, and nutrition - when you join us, we become part of your team.

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You will always receive vet referrals, product recommendations, and pet wellness fine-tuning as needed at each appointment. What we cannot permit is a total pet makeover every time we see you. Severely matted pets, overdue pets, and pets exhibiting continual behavioral issues without improvement will receive an appointment request denial.

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Wellness always comes before grooming. We will tend first to issues of stress/behavior/training, hygiene, ears, eyes, mouth, genitalia, nails, and matting. When these become the bulk of the service provided, mismatched with the style requested, and a continual issue, future services may be denied.

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If you've received an appointment request rejection, please contact service@jackarmourpets.com for more information.

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What is your cancellation policy?

We reserve time specifically for your pet, but are understanding of lifestyle circumstances. We request at least 2 hours notice for cancellations or rescheduling. Cancellation within 2 hours or less of appointment time will result in the full appointment cost to continue future services.

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Do you use kennels or cage drying?

We operate a cageless, low-stress experience and do not believe in kennels or crates.
If your pet has additional preferences, tell us prior to your appointment so we can make accommodations.​

 

What should I do before my appointment?​​

• Complete forms within 24 hours of scheduling

• Confirm your appointment when prompted via text/email

• Provide exercise to high-energy pets for best grooming results

• Please allow time for a potty break before you come in

• Avoid a large meal immediately before grooming

• Share any sensitivities, anxiety triggers, or special needs

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How long does a grooming appointment take?

Most appointments range from 1.5 to 2 hours, depending on:

• size and coat type

• coat condition

• temperament and handling needs

• the requested style

We’ll confirm a more accurate estimate at check-in.

 

What does "all-inclusive” mean at Jack Armour Pet Grooming?

All-inclusive means the price you see is the price you pay.
We don’t advertise one number and then build your total through a checklist of add-ons.

Most grooming salons price the minimum and then charge extra for the things that actually create a clean, healthy finish: conditioner, deshedding, dematting, nail smoothing, paw pad cleaning, etc. That model turns pet health into a menu.

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We don't believe a dog should leave a grooming service without teeth brushing, amongst many other core wellness services. We include the core services, and product/service upgrades to get your loved one looking their absolute best.

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What’s included in my appointment?

Depending on your pet’s coat and needs, every service includes:

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Clean & prep

• High-quality bath using professional products appropriate for your pet’s coat type

• Gland expression

• Full blow-out & brush

• Coat prepping that supports an even finish

 

Coat & skin support

• Conditioner / deep conditioning as needed

• Targeted coat work to support softness, manageability, and comfort

• Deshedding as appropriate

• Wellness checks

 

Detail work people notice

• Enzymatic teeth brushing

• Nail trim

• Nail smoothing/buffing as needed

• Paw pad trim

• Sanitary trim

• Ear cleaning

 

Finish quality

• Styling that matches your pet’s coat, lifestyle, and comfort

• A calm, quality-first pace so your pet isn’t rushed through the appointment

• Clear communication if coat condition changes what’s possible safely

 

What upgrades do you offer?

We offer various skin and coat upgrades, listed here.

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What don't you do?

• We don’t up charge for basic care

• We don’t add a surprise line-item list to reach the real price

• We also will not force your dog through uncomfortable dematting​

• We won't inconvenience other clients with late arrivals and pickups - this is a protected experience

Do you offer grooming services for senior pets?

Absolutely. We are dedicated to grooming senior pets. While many salons impose limits, we are committed to delivering exceptional care from homecoming to end of life. This is the ultimate choice for senior pets; two highly skilled groomers will address every individual need, always considering your pet's age and physiological condition during the entire grooming experience.

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At what age is it appropriate to begin grooming my puppy?

Pets most enjoy grooming when they are accustomed to the experience. It's highly advisable to start dog training around 7-8 weeks, which is also a great time for introductory grooming. This helps your pet get used to the tools and equipment like trimmers, shears, and driers.

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What if my pet is anxious or has had a bad grooming experience?

Let us know in advance. We’ll discuss triggers, handling preferences, and what’s worked (or not worked) in the past. Our goal is a calm, trust-building experience.

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Can you match a specific haircut or breed-standard style?

Yes. We offer breed-specific and bespoke styling, including show-quality finishes when appropriate for your pet’s coat and lifestyle. Reference photos are welcome and helpful.

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Do you groom doodles and high-maintenance coats?

Yes. We have extensive experience with doodles and high-maintenance coats. For longer styles, we’ll recommend a maintenance schedule and at-home brushing routine that supports the look you want.​

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Do you have a mobile van or trailer?

Jack Armour Pet Grooming does not operate out of mobile grooming vans. Clients are welcome to call or book online for an appointment at our physical location. Housecall appointments are available at request with limited availability.

 

What breeds do you have experience grooming?

A |

• Affenpinscher

• Afghan Hound

• Airedale Terrier

• Alaskan Malamute

• American Cocker Spaniel

• American Eskimo Dog

• American Shorthair (Cat)

• American Staffordshire Terrier

• Australian Labradoodle

• Australian Shepherd

• Australian Terrier

• Aussiedoodle

 

B |

• Bearded Collie

• Bedlington Terrier

• Belgian Malinois

• Bernedoodle

• Bernese Mountain Dog

• Bichon Frise

• Bichon-Poo

• Black Russian Terrier

• Bolognese

• Border Collie

• Border Terrier

• Boston Terrier

• Boykin Spaniel

• Brewer Terrier

• British Shorthair (Cat)

• Brussels Griffon

• Bull Terrier

• Bulldog

• Burmese (Cat)

• Burmese Mountain Dog

 

C |

• Cairn Terrier

• Cardigan Welsh Corgi

• Cavalier King Charles Spaniel

• Catahoula Leopard Dog

• Cavapoo

• Chihuahua

• Chihuahua Mix

• Chinese Crested

• Chinese Crested Powderpuff

• Chow Chow

• Cocker Spaniel

• Cockapoo

• Coton de Tulear

• Curly-Coated Retriever

 

D |

• Dachshund

• Domestic Longhair (Cat)

• Domestic Shorthair (Cat)

 

E |

• English Cocker Spaniel

• English Springer Spaniel

 

F |

• Flat-Coated Retriever

• French Bulldog

• Fox Terrier

 

G |

• German Shepherd

• Giant Schnauzer

• Golden Retriever

• Goldendoodle

• Gordon Setter

• Great Dane

• Great Pyrenees

 

H |

• Havanese

 

I |

• Irish Setter

 

L |​

• Labrador Retriever

• Labradoodle

• Lhasa Apso

 

M |

• Maine Coon (Cat)

• Maltese

• Maltipoo

• Miniature Pinscher

• Miniature Poodle

• Miniature Schnauzer

• Mixed Breed – Curly Coat

• Mixed Breed – Smooth Coat

• Mixed Breed – Wire Coat

 

N |

• Newfoundland

 

O |

• Old English Sheepdog

• Oriental Longhair (Cat)

 

P |

• Papillon

• Pembroke Welsh Corgi

• Persian (Cat)

• Pomeranian

• Portuguese Water Dog

• Poodle

• Pug

• Pumi

 

R |

• Ragdoll (Cat)

• Ragamuffin (Cat)

• Russian Blue (Cat)

 

S |

• Schnauzer

• Scottish Terrier

• Sheepadoodle

• Shetland Sheepdog

• Shih Tzu

• Siberian Husky

• Silky Terrier

• Sky Terrier

• Soft Coated Wheaten Terrier

• Springer Spaniel

• Springerpoo

• Standard Schnauzer

• St. Bernard

 

T |

• Tibetan Spaniel

• Tibetan Terrier

• Toy Poodle

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W |

• Weimaraner​

• Welsh Terrier

• West Highland Terrier

• Wheaten Terrier

• Wire Fox Terrier

 

X |

• Xoloitzcuintli

 

Y |

• Yorkshire Terrier

• Yorkipoo